Shipping Policy
We offer a range of convenient shipping options to ensure a smooth shopping experience:
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Free National Shipping: Enjoy free shipping on all orders over R1000. You will receive a notification with tracking information as soon as your order has shipped.
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Local Pickup: For orders under R1000, you can opt for free local pickup at our store located at Shop 102, Brooklyn Mall, Pretoria. Once your order is ready, we’ll contact you with pickup instructions.
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Delivery for Orders Below R1000: If you prefer delivery for orders under R1000, a shipping fee of R99 will be added at checkout.
Return & Exchange Policy
We want you to be delighted with your purchase. If for any reason you wish to return or exchange an item, please review our guidelines:
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Eligibility: You have 7 days from the date you receive your order to request an exchange or return. To be eligible, items must be unused, in their original condition, and include all packaging.
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Return Process: Please note that we do not offer free returns. You can either:
- Courier the item back to us at your own expense, or
- Return the item directly to Silverline Jewellery, Shop 102, Brooklyn Mall, Pretoria.
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Refunds: Allow up to 14 working days for refunds to be processed after we receive your return.
For any questions about shipping or returns, please contact our support team. Thank you for choosing SilverlineJewery!